Terms of Service

These Terms of Service ("Terms") are a binding agreement between you ("you," "Customer") and Cardinal EA ("Cardinal," "we," "us," or "our") governing your access to and use of the Cardinal executive-assistant service, our website, APIs, integrations, and related applications (collectively, the "Service"). By creating an account or using the Service, you agree to these Terms.

1. Eligibility

You must be at least 18 years old and have the authority to enter into these Terms on behalf of yourself or the organization you represent. If you are using the Service on behalf of an organization, you represent that you are authorized to bind that organization to these Terms, and "you" refers to that organization.

2. Your account

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us promptly at chad@cardinalea.ai if you suspect any unauthorized use.

3. The Service

Cardinal is an AI executive assistant that, at your direction, reads and drafts email, manages your calendar, handles follow-ups, and performs related administrative tasks inside tools you connect (such as Slack, Gmail, and Google Calendar). Cardinal acts on your behalf based on the permissions you grant and the instructions you give. You are responsible for reviewing any action that materially affects you, your business, or a third party.

4. Connected accounts

When you connect a third-party service (Slack, Gmail, Google Calendar, and others we add over time), you authorize Cardinal to access and act on that service on your behalf within the scopes you grant. Your use of those services remains subject to their own terms. You may revoke Cardinal's access at any time from the provider's settings; doing so may prevent Cardinal from performing the tasks you have delegated.

5. Beta service

The Service is currently offered as a beta. Beta features may change, be unstable, or be withdrawn, and are provided without any service-level commitment. Feedback you provide about the beta may be used by us to improve the Service without obligation to you.

6. Fees, billing, and cancellation

• Beta pricing: USD $500 per month during the beta period. Standard pricing after general availability is USD $1,000 per month; we will notify you before your price changes.
• Billing: subscriptions are billed monthly in advance to the payment method on file, through our payment processor Stripe. All fees are exclusive of taxes, which you are responsible for.
• Cancellation: you may cancel at any time from your account or by emailing chad@cardinalea.ai. Cancellation takes effect at the end of the current billing period; you retain access until then.
• Refunds: fees already paid are non-refundable except where required by law.
• Non-payment: if a charge fails, we may suspend or terminate your access until the balance is resolved.

7. Your content and license

You retain all rights in the messages, emails, calendar events, instructions, and other data you or your connected accounts submit to the Service ("Customer Content"). You grant Cardinal a worldwide, non-exclusive license to host, process, transmit, and display Customer Content solely to provide, secure, and improve the Service for you.

We may review your email and other Customer Content to tune and improve your Cardinal agent's behavior for you. We do not retain Customer Content in a training dataset, and we do not use Customer Content to train third-party foundation models or to train models used for other customers.

8. Acceptable use

You agree not to use the Service to violate applicable law, to infringe intellectual property or privacy rights, to send spam or malicious code, to attempt to gain unauthorized access to the Service or any connected account, or to interfere with the Service's operation. You are responsible for the actions Cardinal takes on your behalf under your instructions and permissions.

9. AI outputs

Cardinal uses large language models to generate drafts, summaries, and recommendations. AI-generated output can be inaccurate, incomplete, or unsuitable for a particular purpose. You are responsible for reviewing outputs before relying on them, sending them to third parties, or using them for decisions that carry legal, financial, medical, or safety consequences. Cardinal is not a lawyer, accountant, or licensed professional.

10. Intellectual property

The Service, including all software, models, designs, and documentation, is owned by Cardinal or its licensors and is protected by intellectual-property laws. Nothing in these Terms transfers any of our intellectual property to you except for the limited right to use the Service under these Terms.

11. Suspension and termination

We may suspend or terminate your access if you materially breach these Terms, if required to protect the Service or other users, or if required by law. You may terminate your account at any time by cancelling your subscription. On termination, your right to use the Service ends and we will delete your Customer Content within 90 days, as described in our Privacy Policy, except where retention is required by law.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, CARDINAL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT AI OUTPUTS WILL BE ACCURATE OR SUITABLE FOR YOUR PURPOSES.

13. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, CARDINAL WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO CARDINAL IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD $100.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above may not apply to you. In those cases, our liability is limited to the maximum extent permitted by law.

14. Indemnification

You will defend, indemnify, and hold Cardinal harmless from any third-party claim arising out of (a) your Customer Content, (b) your use of the Service in violation of these Terms or applicable law, or (c) your instructions to Cardinal that cause harm to a third party.

15. Governing law and disputes

These Terms are governed by the laws of the State of Tennessee, USA, without regard to its conflict-of-laws rules. The state and federal courts located in Davidson County, Tennessee will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and each party consents to jurisdiction and venue in those courts. If you are a consumer residing in the EEA, the UK, or another jurisdiction whose law entitles you to the protections of your local courts and laws, nothing in this section deprives you of those protections.

16. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or in-product notice at least 14 days before the change takes effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

17. Miscellaneous

These Terms, together with our Privacy Policy, are the entire agreement between you and Cardinal regarding the Service. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a right is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets.

18. Contact

Cardinal EA
321 Dobson Branch Trail, Nolensville, TN 37135, USA
chad@cardinalea.ai